Collect Customer Feedback Easily
PumpMetrics makes it simple to hear directly from your customers — and use that feedback to improve service, boost loyalty, and spot issues early.
QR Code Simplicity
Display your custom QR code at the station. No apps, no accounts — customers just scan and rate.
Track Trends Over Time
Visualize customer sentiment month-to-month. Identify service dips or celebrate improvements.
Catch Issues Early
Negative trends or recurring complaints? Get alerted before small problems hurt your business.
Incentivize with Prize Draws
Enable monthly draws to boost participation. More responses, better insights.
Spam & Abuse Protection
Our system detects and flags suspicious responses — so your data stays clean and reliable.
Compare Across Time and Peers
See how your site is doing vs. previous months — and benchmark customer ratings across the country.
Know Your Customers
Build your own list of customers who engage. Learn what matters to them and how their experience is changing over time — without needing a loyalty app.
How to Run a Great Customer Survey
1. Print Your QR Code
Download your station’s unique QR code from the platform — ready to print or design into flyers.
2. Decide on Incentives
Want more responses? Enable our monthly prize draw feature. We’ll collect phone numbers and notify you of a randomly selected winner — but you handle the prize and contact directly.
3. Design and Display Flyers
Place your QR code at pumps, inside the shop, or near service points — anywhere customers will notice it.
4. Track Results in Real Time
Log in to your dashboard to view feedback, trends, and insights instantly — and take action when needed.
Try the Sample Survey
See exactly what your customers will experience. Scan the QR code or view it directly.
Join Free Until 31 Mar 2026
Included in PumpMetrics during the pilot program — launch your QR code, track scores, and improve your site in minutes. No payment required until the pilot ends.
Create Your Free Account